Delivery Options:
Standard Delivery:
Orders are dispatched within 3 working days. All orders are sent via Royal Mail Tracked 48 hour service.
We currently use Royal mail for international orders. These will be handed to your own local domestic mail on arrive into the country. Delivery can take 5-21 days. Due to the nature of our products, we can see delays with customs. Please be patient.
Reporting Issues:
If your UK order has not arrived within 8 business days (or 28 days for international orders), please contact us. We will provide a replacement if the order is confirmed lost. For damaged items, please contact us to arrange for a replacement.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your item, please send it to:
Cannabis Vape Shop
151A Highlands Road
Portsmouth
PO4 9EY
For assistance you can contact us on:
Email: info@cannabisvapeshop.co.uk
Phone: 07356 033538
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.